This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age. Under Canadian law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.
This policy describes the following practices:
- Collecting information
- Sharing your personal information
- Maintaining your personal information
NOTE:Â EnPowered services are not intended for children under the age of 18. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 18 nor is any part of our website or service directed to children under the age of 18. We will close any accounts used exclusively by such children and will remove and/or delete any personal information we believe was submitted by any child under the age of 18.
We collect information about you in the following ways:
As part of your use of EnPoweredâ€™s services
We may require your name, address, telephone number and e-mail address, as well as other information required by energy retailers (including us) to fulfill energy plans purchased by users, such as your utility account numbers and related utility information.Â To the extent that this information is retained by EnPowered, this information is kept confidential and stored securely by EnPowered.Â In certain cases, indicated on the website, EnPowered may be obligated to share such information with the applicable third party energy retailer; in such cases, the receiving party will be responsible for handling your information in accordance with its privacy policies after receipt of the information from EnPowered.Â Please make sure that you are informed about such privacy policies.
EnPowered also reserves the right to monitor messages sent by you, or data posted by you, through the services, in order to ensure that your use of the services is appropriate, lawful, and in accordance with your agreement with EnPowered.
Automatically by EnPoweredâ€™s software and services
EnPoweredâ€™s software and services contain features that automatically collect information from users, such as usage statistics and other tracking information. Although this information will not identify you personally, it nevertheless provides certain information about you, and we therefore treat it as personal information.Â Additionally, use of EnPoweredâ€™s website and/or software may result in the collection of technical information such as your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and software.
As part of your use of EnPoweredâ€™s website
You may have the ability to post information on EnPoweredâ€™s website. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential, and EnPowered will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it.Â However, at your request, EnPowered will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information.Â As well, where the area to which you posted the information is subject to certain access restrictions, EnPowered will continue to abide by those access restrictions, and provide access to the information only to authorized entities.
You contact EnPowered directly Â
Customers and business partners often contact us directly. When you contact any EnPowered employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.
You respond to communications from EnPowered
From time to time, EnPowered may invite you to provide us with information for specific purposes.Â We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.
Your information is obtained through a third party
Occasionally, EnPowered will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.
Third party collection of your information
Sharing your personal information
Subject to any exceptions stated above in the collection of information section, should EnPowered collect any of your personal information, we will follow these practices regarding the distribution of that information.
Your personal information is protected
EnPowered uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those persons who need it (including energy retailers, as applicable), and EnPowered takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.
EnPowered only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or â€” to the limited extent possible â€” manage our internal business operations.Â Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, EnPowered will abide by those restrictions (subject to the consent exceptions listed below).Â For example, your credit card or financial information will only be used to bill you for the services that you have authorized or used.
EnPowered may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of EnPoweredâ€™s products, services, customer sectors and/or usage patterns.
We only share your information with your consent
EnPowered provides your information to third parties only for purposes to which you have consented, and subject to applicable confidentiality requirements.
In a few situations, EnPowered may be required to disclose your information without your prior consent. For example, EnPowered may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:
- comply with law or legal process
- protect and defend our rights and property, or the rights and property of a third party
- protect against misuse or unauthorized use of any of EnPoweredâ€™s products, services, or other proprietary materials
- protect the personal safety of any person
EnPowered will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.
Additionally, the nature of the services provided requires the routine use of your information in the provision of the services.Â Your personal information will only be used to the limited extent necessary to provide the services that you have requested, and may include the following uses:
- to allow third party suppliers, vendors, contractors and other parties to provide products and services to us or to you, or to act on our behalf (this may include, without limitation, our authorization of such third parties to email our users regarding updates, surveys and other inquiries regarding their experience with our service); and
- to allow for audits and surveys to, among other things, validate the size and composition of the users of EnPoweredâ€™s services, and understand their experience with EnPoweredâ€™s service.
Maintaining your personal information
EnPowered has established the following practices regarding the maintenance of your personal information.Â Â
You can request access to your personal information at any time
If, for any reason, you wish to review your personal information that EnPowered has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that EnPowered has on file.
You can request changes to your personal information at any time
Sometimes, it will be necessary for you to update your personal information EnPowered has on file. For example, if you move or change e-mail addresses, you must update your information in order to keep receiving the services provided by EnPowered. Â
If you wish to make any changes or corrections to your personal information that cannot be done yourself electronically through personal settings offered on your account, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.
You can opt out of communications at any time
Additionally, you always have the choice of whether you wish to receive information â€“ such as e-mail updates â€“ from EnPowered.
If you do choose to opt out of communications respecting products and services provided by EnPowered, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. EnPowered will not have any liability to you for your loss of those benefits or any negative effects respecting your use of EnPoweredâ€™s products or services.
You can request that your personal information be destroyed at any time
A situation may arise where you desire to have all of your personal information that is contained in EnPoweredâ€™s records deleted or destroyed.Â If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of EnPoweredâ€™s records.Â However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes.Â We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.
Contacting our Privacy Officer
151 Charles St W Suite 199
Kitchener, Ontario, N2G 1H6